Advice To The Co-operative Bank

Yesterday I was plagued by calls from this number 08453550305.

An automated system kept calling with a pre recorded message, allegedly from the Co-operative Bank, asking for an unknown lady (not myself or anyone known to me) to press a button in order to speak to an operator.

Not unreasonably I hung up each time, as it bore all the hallmarks of a scam.

However, on conducting some research into the matter I see that in fact this is the preferred means of contact that the Co-operative Bank employs when chasing its customers (I am not a customer of the bank).

The fact that many people have complained to the bank (see this site for examples), telling them that it sounds like a scam, and as such they hang up, appears to matter not one jot to the bank.

They continue to use this system; plaguing their customers and non customers (such as myself) morning, noon and night.

My advice to the Co-operative Bank is simple:

1 Do not use automated systems to contact your customers.

2 Listen to the complaints for your customers, and innocent third parties.

3 Take my phone number off your database.

In the event that you are plagued by calls from the Co-operative Bank, call 0161 837 8769 and ask for the Chief Executive's Office.

Posted in: banks,call centres,Co-op,cold calling,credit cards